Account Manager, Forwarders
Berlin | Business Development | Full-Time
Digitalizing the world of logistics
In today's globalized world, air freight impacts every aspect of daily life. From new technologies, exotic foods and spices, to the latest fashion trends, air freight makes it all possible. However, the air cargo market is far behind the passenger booking experience. Cargo capacity is still sold and booked via email and telephone...
We want to beam the air cargo industry into the 21st century. So we decided to build a company, from the ground up, that would reinvent the way airlines and freight forwarders interact.
Just one year after our founding, we have proven that the industry is more than ready for this change. We have attracted leading airlines and freight forwarders such as Lufthansa, Finnair, Dachser, Hermes, Hellmann Worldwide Logistics, and nearly 300 more. With top-tier investors Creandum and Point Nine Capital on board, we are only getting started.
We need you to help us shape the future of air freight! At cargo.one we believe that we can only win as a team, and we want you to make an impact with cargo.one.
What's the opportunity?
As a growing SaaS organisation, we envision the Customer Success lead as someone with an analytical mindset who gets excited about multifaceted tasks.
As the leader of the Customer Success team you will organize and deliver customer onboarding, create relationships with customers, as well as build and maintain support processes that are technology-driven.
We are highly ambitious individuals who love to test the untested, and we're looking for similarly minded people who are constantly curious and want to drive our business forward.
If this sounds like a career where you would thrive, we would love to hear from you!
What will I be doing?
You drive seamless onboarding processes to ensure each new customer launches successfully.
You develop industry-specific sales measures
You define, refine and scale the processes and tools we use to assist our customers.
Proactive professional and operational support of key accounts
Ensure our customers get the whole scope of value cargo.one provides, and refine our value proposition for key accounts
Partner with our Sales, Product, and Marketing teams to identify expansion opportunities.
Effectively probe and understand our customers’ business needs as well as the competitive landscape.
You drive ongoing cadence with the team and track, manage and exceed Customer Success.
You manage and keep the CRM up to date at all times, ensuring transparency for the entire organization.
You are an exemplary cargo.one citizen, supporting others to fulfill their full potential, sharing your knowledge and expertise at all times.
What skills do I need?
You have proven experience in account management within a B2B or SaaS industry and have been working in a high-growth, rapidly evolving environment.
You have an intuitive technological understanding and look forward to comprehensive knowledge of our product.
You know how to spot opportunities and act upon them. With your enquiring mind, you can recognise inefficiencies and challenge the status quo.
You are an independent who can deliver with minimal supervision, but are equally capable of working as part of a team.
Our working and product language is English. Native German or equal qualification is also essential.
Experience in conducting product training or workshops is a plus.
Bonus points if you know your way around HubSpot and Intercom.
What I can expect from cargo.one
The opportunity to have a meaningful impact within a growing organization set out to change a global industry.
A steep learning curve is guaranteed.
You will join a young, ambitious and international team.
You will work and learn alongside experienced entrepreneurs.
You will receive a competitive compensation package and plenty of room for career development.
Weekly grocery supplies: our fridge is always stocked with snacks, plus everything you need for a healthy, energizing breakfast!
Our office dog Oscar is always looking to play, or for someone to take him for a walk around the neighbourhood of our centrally located office.
MacBook or ThinkPad, the choice is yours – whatever helps you get your job done, we will provide.
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!