Senior Customer Success Manager
Berlin | Business Development | Full-Time
Digitalizing the world of logistics
In today's globalized world, air freight impacts every aspect of daily life. From new technologies, exotic foods and spices, to the latest fashion trends, air freight makes it all possible. However, the air cargo market is far behind the passenger booking experience. Cargo capacity is still sold and booked via email and telephone...
We want to beam the air cargo industry into the 21st century. So we decided to build a company, from the ground up, that would reinvent the way airlines and freight forwarders interact.
Just one year after our founding, we have proven that the industry is more than ready for this change. We have attracted leading airlines and freight forwarders such as Lufthansa Cargo, Dachser, Hermes, Hellmann Worldwide Logistics, and nearly 100 more. With top-tier investors on board, we are only getting started.
We need you to help us shape the future of air freight! At cargo.one we believe that we can only win as a team, and we want you to make an impact with cargo.one.
What's the opportunity?
As a growing SaaS organisation, we envision the Customer Success lead as someone with an analytical mindset who gets excited about multifaceted tasks.
As the leader of the Customer Success team you will organize and deliver customer onboarding, create relationships with customers, as well as build and maintain support processes that are technology-driven.
We are highly ambitious individuals who love to test the untested, and we're looking for similarly minded people who are constantly curious and want to drive our business forward.
If this sounds like a career where you would thrive, we would love to hear from you!
What will I be doing?
You define, refine and scale the processes and tools we use to assist our customers.
You drive seamless onboarding processes to ensure each new customer launches successfully.
Ensure our customers get the whole scope of value cargo.one provides, and refine our value proposition.
Partner with our Sales, Product, and Marketing teams to identify expansion opportunities.
Effectively probe and understand our customers’ business needs as well as the competitive landscape.
You drive ongoing cadence with the team and track, manage and exceed Customer Success.
You manage and keep the CRM up to date at all times, ensuring transparency for the entire organization.
You are an exemplary cargo.one citizen, supporting others to fulfill their full potential, sharing your knowledge and expertise at all times.
What skills do I need?
You have proven experience in Customer Success in a B2B or SaaS industry and have been working in a high-growth, rapidly evolving environment.
You have an intuitive technological understanding and look forward to comprehensive knowledge of our product.
You know how to spot opportunities and act upon them. With your enquiring mind, you can recognise inefficiencies and challenge the status quo.
You are an Independent who can deliver with minimal supervision, but are equally capable of working as part of a team.
Our working and product language is English. Native German or equal qualification is also essential.
Experience in conducting product training or workshops is a plus.
Bonus points if you know your way around HubSpot and Intercom.
What I can expect from cargo.one
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, let us know.
The unique opportunity to have a serious impact on a growing organization combined with an extremely steep learning curve
A competitive compensation package and plenty of room for career progression
A variety of breakfast foods and a stocked kitchen
Macbooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Work in a modern, spacious office in the heart of Berlin with excellent on-site employee perks