HCL Logistics

Terms & Conditions

General Terms

Rates and extra fees

Rates & flight proposals from our side are only valid subject space at time of booking.

Rates are valid u.f.n. unless mentioned otherwise.

We can’t be held responsible for sudden changes in the market situation.

Upon confirmed booking, cancellation fee / Payment terms applicable

Physical check by customs, if applicable = 45.00 EUR

Air waybill executing according to the terms of a letter of credit = +30.00 EUR

Customs document is incl 2 hs codes. Extra hs code = 5.00 EUR

EUR1 document or ATR document: 30.00 EUR +5.00 EUR/extra hs code

Only valid for general cargo, if not mentioned otherwise.

Valid for volume ratio 1/6 (1 cbm = 167 kgs), if not mentioned otherwise

Not valid for oversized, temp controlled, dgr, maindeck, if not mentioned otherwise

Fuel & security are always subject change by the carrier.

Each carrier is allowed to install a fuel charge at any time and without prior notice.

Quote is subject to any change in type aircraft which can have an impact on provided routing, cargo limitations and given rates.  

Peak season, cargo restrictions, war situations or any other market instabilities can influence our price settings at any time.

Cargo must be presented "secured & ready for carriage"

If not, extra handling and/or packing may apply.

When a shipment is requested and/or confirmed as being "stackable".

For some airlines, whatever is mentioned on the AWB, ”Do Not Stack” labels attached to cargo can influence the airfreight rate per kg and/or the chargeable weight.


Pickup Belgium

In general, distribution truck = 20 min free loading à if not mentioned otherwise.

>20min = 15.00 EUR/15 min.

Payment Terms

Payment due in 30 days from invoice date.

Thank you for using cargo.one to book shipments with partner forwarders! These terms and conditions outline the core conditions that will apply for your shipment, irrespective of which partner forwarder you choose to book the shipment with.

Rates offered by partners through cargo.one

Rates are applicable and valid only for general / in-gauge / non-hazardous cargo.Rates are based on the reported measurements and shipment details provided in the search on the platform. Any change may incur additional charges.For shipments from North America, rates are valid for known shippers only.

Additional fees

Quotes offered on the platform include airfreight rate and a set local charges as outlined by the servicing forwarder.Additional fees may be charged as per outlay by the servicing exporting forwarder.Cancellation fees may apply depending on the chosen airline. 

Terms of payment

Payment terms may vary per partner forwarder.


All activity on cargo.one is subject to the general terms of use.

Last updated on

August 7, 2023