Adam Cooper

General Manager, North America

Adam has spent over 15 years focused on innovating and transforming the freight forwarder customer experience within the air cargo industry, including senior roles for many years at United Airlines, and then with Air Menzies International. Adam leverages extensive experience across Operations, Project Management, Sales, and Sales Strategy to build out organizations, standard operating procedures, drive process improvement and implement innovative tools.

What convinced you to join cargo.one?

I am passionate about logistics and innovation. My career successes at United and AMI have been a result of process improvements, data driven decision-making and the implementation of innovative tools. cargo.one gives me the opportunity to make a big impact on airlines and forwarders by delivering a digital service that solves the #1 issue in air cargo to winning business - time. People choose “air” because speed matters. cargo.one allows export departments and forwarders to find air options (often on carriers they may not have thought of), quote based on live pricing (not static rate sheets) and book into live capacity confidently (not with the expectation it comes back unconfirmed). As an organization, cargo.one’s top focus is the user. The team dedicates time and resources toward getting feedback from users and being quick to evolve the product based on that feedback. This customer support focused approach has enabled cargo.one to develop a product that is easy to use and one that a user can feel confident in using at any time. 

What is your mission as General Manager, North America?

My goal will be to make cargo.one the #1 marketplace to search, quote and book air cargo in the Americas. My team will be out in the market connecting with customers in forwarder offices, regional events and trade shows to listen to the needs of the forwarding community and ensure we develop a digital platform that helps make their efforts to search, quote and book seamless and stress-free.

What do you see as the biggest challenges for forwarders these days and how are you going to tackle them with cargo.one? 

Forwarders lost a lot of experienced talent in the pandemic and, for even the most experienced talent they retained (many of which are now working in a virtual office), there were such vast changes to capacity, it has been hard to keep up. For all forwarders, it is now more important than ever to have a virtual marketplace that gives them visibility into all the air capacity options and rates to confidently provide a timely quote and booking for their customer. That is exactly what cargo.one does.

To me cargo.one is: A company focused on digitalizing the air cargo industry with products made with the users for the users.

Explore more about our newest cargonauts from the air cargo industry, in this recent article.

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Adam Cooper
General Manager, North America

Adam has spent over 15 years focused on innovating and transforming the freight forwarder customer experience within the air cargo industry, including senior roles for many years at United Airlines, and then with Air Menzies International. Adam leverages extensive experience across Operations, Project Management, Sales, and Sales Strategy to build out organizations, standard operating procedures, drive process improvement and implement innovative tools.

What convinced you to join cargo.one?

I am passionate about logistics and innovation. My career successes at United and AMI have been a result of process improvements, data driven decision-making and the implementation of innovative tools. cargo.one gives me the opportunity to make a big impact on airlines and forwarders by delivering a digital service that solves the #1 issue in air cargo to winning business - time. People choose “air” because speed matters. cargo.one allows export departments and forwarders to find air options (often on carriers they may not have thought of), quote based on live pricing (not static rate sheets) and book into live capacity confidently (not with the expectation it comes back unconfirmed). As an organization, cargo.one’s top focus is the user. The team dedicates time and resources toward getting feedback from users and being quick to evolve the product based on that feedback. This customer support focused approach has enabled cargo.one to develop a product that is easy to use and one that a user can feel confident in using at any time. 

What is your mission as General Manager, North America?

My goal will be to make cargo.one the #1 marketplace to search, quote and book air cargo in the Americas. My team will be out in the market connecting with customers in forwarder offices, regional events and trade shows to listen to the needs of the forwarding community and ensure we develop a digital platform that helps make their efforts to search, quote and book seamless and stress-free.

What do you see as the biggest challenges for forwarders these days and how are you going to tackle them with cargo.one? 

Forwarders lost a lot of experienced talent in the pandemic and, for even the most experienced talent they retained (many of which are now working in a virtual office), there were such vast changes to capacity, it has been hard to keep up. For all forwarders, it is now more important than ever to have a virtual marketplace that gives them visibility into all the air capacity options and rates to confidently provide a timely quote and booking for their customer. That is exactly what cargo.one does.

To me cargo.one is: A company focused on digitalizing the air cargo industry with products made with the users for the users.

Explore more about our newest cargonauts from the air cargo industry, in this recent article.

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