AGENTIC AI

Automated air and ocean booking

AI agents handle the mechanical steps between a customer's go-ahead and the shipment being logged in your TMS.

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Meant to be automated

Match to quote, validate rate, submit to carrier, update TMS, confirm to customer. The same checklist, dozens of times a day — not just tedious, but error-prone.

Reclaim your team's capacity

Fifteen minutes per booking, clicking between systems and writing emails that say the same thing every time. Your team could do so much more with that time.

Never leave margin 
on the table

Between quoting and booking, rates move. Every booking is priced against the latest options, so your margins are always optimized.

How AI booking works

01

Booking
request

Picks up the customer's go-ahead from email, chat, or sales portal and matches it to the original quote.

02

Shipment
validation

Selects the right carriers and partners using route, capacity, and historical data.

03

Rate
check

Compares the quoted rate against available contracts, spot rates, and ad-hoc responses to find the best price.

04

Carrier
submission

Submits the booking and processes the carrier's confirmation, including reference number and schedule details.

05

System
sync

Marks the quote as won, logs the booking, and pushes all details to your TMS.

06

Customer 
confirmation

Drafts and sends confirmation with booking reference, vessel or flight details, and ETD/ETA.

You control the pace

Co-pilot

AI prepares, you approve 
every action before it's 
executed.

Supervised

AI handles routine requests 
autonomously and escalates 
exceptions to your team.

Autonomous

AI runs end-to-end. Your team monitors performance, not individual actions.

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Multiply your team's
capacity overnight

Deploy specialized workflows across your operations.
Each one works natively on your data, alongside your team, under your control — 
no separate tools to maintain.

RATE MANAGEMENT AI WORKFLOW

Fill every gap in your rate database

AI scans for gaps, processes carrier rate sheets, and updates your database with full audit trails.

Learn about the rate management workflow
RATE PROCUREMENT AI WORKFLOW

Get carrier rates on autopilot

Let AI handle outbound rate requests to carriers and overseas offices or agents for quoting.

Learn about the rate procurement workflow
Quoting AI WORKFLOW

Quote every request in minutes

AI agents turns every request into a quote, ready for your team to review or directly sent to the customer.

Learn about the quoting workflow
CUSTOMER SUPPORT AI WORKFLOW

Automate routine customer inquiries

Automatically answer post-booking customer inquiries related to tracking and shipment updates.

Learn about the customer support workflow
Explore other AI workflows

AI-native infrastructure built on top of industry-leading rate data

AI-native infrastructure for carriers at any stage of digital maturity, with built-in validation, security, and compliance to successfully move AI initiatives from pilot to production.

Complete 
multimodal data

76 airline and 30 ocean liner integrations, plus ratesheets, internal products, trucking, and agent rates.

Structured and 
validated data

Automated cleaning and standardization transforms raw data into production-ready intelligence.

Retrieval-augmented
generation

Ensures agent accuracy by grounding responses in your data, preventing hallucinations.

cargo.one MCP 
server

Agent-to-agent and system-to-system interoperability to build custom solutions.

Carrier integrations

Direct connections to over 100 airlines and ocean liners

Direct integrations with over 75 airlines and 10 ocean liners provide the broadest air and ocean rate foundation in the industry, complemented by static and ad-hoc rates, and enriched with flight schedules.

Your rates and network

Plus every other rate you need to quote door-to-door

Your own contract rates, internal products, partner and agent rates, pre- and on-carriage — all centralized and ready for your team and AI workflows.

Dive deeper

The AI partner for leading freight forwarders

"cargo.one has built a comprehensive operating system that our teams trust. When AI workflows operate using the same reliable data our people use daily, we can confidently deploy automation and focus on delivering the best customer experiences.”

Stefan Borggreve
Chief Digital Officer & Management Board Member
Stefan Borggreve

“cargo.one's approach of building AI on top of rate data represents the kind of foundation our industry needs. We're excited about the possibilities this creates for our team to focus on strategic activities while the platform handles the routine work.”

Hylton Gray
CEO Air Freight, Sea Freight, Contract Logistics & Sales
Hylton Gray

“cargo.one's AI quotes are spot-on — we rarely need to make changes, saving significant time while maintaining control. This frees our team for tasks with higher financial value, such as complex shipments and business development.”

Christopher Ziller
Operations Manager, Airfreight
Christopher Ziller

Free your team from manual processing work.

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