AGENTIC AI

Automated customer support

AI agents handle routine customer requests and flag issues before customers notice — turning your support from reactive to always-on.

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Elevated customer  support

Instant, accurate responses in any language, on any channel, at any hour. Every customer gets the same standard your best team member would deliver.

From reactive to  proactive

Continuous monitoring across every active shipment. When a disruption is detected, customers are notified automatically — before they pick up the phone.

Hours back for your team

Tracking questions, booking updates, and other standard requests are resolved without your team's involvement. The time freed up goes toward higher-value work.

How AI customer support works

Request
parsing

Parses tracking inquiries, booking updates, and routine questions from email, WhatsApp, or your customer portal.

Disruption
detection

Identifies delays, cancellations, and status changes across active shipments that affect your customers.

Context
retrieval

Pulls shipment details, customer profile, and communication preferences.

Response
generation

Generates a personalized message in the customer's language, matched to their preferred channel.

Delivery
escalation

Sends the response automatically — or routes complex cases to your team with full context. Every interaction is logged centrally.

You control the pace

Co-pilot

AI prepares, you approve  every action before it's  executed.

Supervised

AI handles routine requests  autonomously and escalates  exceptions to your team.

Autonomous

AI runs end-to-end. Your team monitors performance, not individual actions.

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Multiply your team's capacity overnight

Deploy specialized workflows across your operations.
Each one works natively on your data, alongside your team, under your control —  no separate tools to maintain.

RATE MANAGEMENT AI WORKFLOW

Fill every gap in your rate database

AI scans for gaps, processes carrier rate sheets, and updates your database with full audit trails.

Learn about the rate management workflow

RATE PROCUREMENT AI WORKFLOW

Get carrier rates on autopilot

Let AI handle outbound rate requests to carriers and overseas offices or agents for quoting.

Learn about the rate procurement workflow

Quoting AI WORKFLOW

Quote every request in minutes

AI agents turns every request into a quote, ready for your team to review or directly sent to the customer.

Learn about the quoting workflow

BOOKING AI WORKFLOW

Turn won quotes into bookings

When a customer confirms, AI will find the chosen option and book the shipment, escalating exceptions.

Learn about the booking workflow

Explore other AI workflows

AI-native infrastructure built on top of industry-leading rate data

AI-native infrastructure for carriers at any stage of digital maturity, with built-in validation, security, and compliance to successfully move AI initiatives from pilot to production.

Complete  multimodal data

76 airline and 30 ocean liner integrations, plus ratesheets, internal products, trucking, and agent rates.

Structured and  validated data

Automated cleaning and standardization transforms raw data into production-ready intelligence.

Retrieval-augmented generation

Ensures agent accuracy by grounding responses in your data, preventing hallucinations.

cargo.one MCP  server

Agent-to-agent and system-to-system interoperability to build custom solutions.

Carrier integrations

Direct connections to over 100 airlines and ocean liners

Direct integrations with over 75 airlines and 10 ocean liners provide the broadest air and ocean rate foundation in the industry, complemented by static and ad-hoc rates, and enriched with flight schedules.

Your rates and network

Plus every other rate you need to quote door-to-door

Your own contract rates, internal products, partner and agent rates, pre- and on-carriage — all centralized and ready for your team and AI workflows.

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The AI partner for leading freight forwarders

"cargo.one has built a comprehensive operating system that our teams trust. When AI workflows operate using the same reliable data our people use daily, we can confidently deploy automation and focus on delivering the best customer experiences.”

Stefan Borggreve

Chief Digital Officer & Management Board Member

“cargo.one's approach of building AI on top of rate data represents the kind of foundation our industry needs. We're excited about the possibilities this creates for our team to focus on strategic activities while the platform handles the routine work.”

Hylton Gray

CEO Air Freight, Sea Freight, Contract Logistics & Sales

“cargo.one's AI quotes are spot-on — we rarely need to make changes, saving significant time while maintaining control. This frees our team for tasks with higher financial value, such as complex shipments and business development.”

Christopher Ziller

Operations Manager, Airfreight

Deliver better support while giving your team their time back.

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