AGENTIC AI

Automated rate procurement

AI agents collect rates from carriers and partners, so your team gets better pricing on more shipments, without the manual work.

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No time wasted

Every rate request drafted, sent, tracked, and parsed automatically. Hours returned to your team every day for complex deals and customer relationships.

Better rates without the legwork

When there's no manual cost per request, you can pursue ad-hoc pricing on every qualifying shipment — not just the ones your team has bandwidth for.

Smart outreach, not spam

cargo.one AI uses flight schedules, capacity data, and response history to target the right carriers and partners for each shipment. Ensuring high response rates — and protecting your relationships.

How AI rate procurement works

01

Automatic
trigger

Activates when a quote needs better pricing, a rate sheet expires, or a coverage gap is detected.

02

Intelligent
requests

Selects the right carriers and partners using route, capacity, and historical data.

03

Tailored
outreach

Drafts and sends rate requests in each recipient's preferred format.

04

Response
tracking

Monitors open requests, sends follow-ups, and escalates non-responses to your team.

05

Data
extraction

Checks every update against your business rules before going live. Full audit trail across every change.

06

Complete
capture

Captures every response, even late arrivals. Feeds future quotes and flags rebooking opportunities.

You control the pace

Co-pilot

AI prepares, you approve 
every action before it's 
executed.

Supervised

AI handles routine requests 
autonomously and escalates 
exceptions to your team.

Autonomous

AI runs end-to-end. Your team monitors performance, not individual actions.

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Multiply your team's
capacity overnight

Deploy specialized workflows across your operations.
Each one works natively on your data, alongside your team, under your control — 
no separate tools to maintain.

RATE MANAGEMENT AI WORKFLOW

Fill every gap in your rate database

AI scans for gaps, processes carrier rate sheets, and updates your database with full audit trails.

Learn about the rate management workflow
Quoting AI WORKFLOW

Quote every request in minutes

AI agents turns every request into a quote, ready for your team to review or directly sent to the customer.

Learn about the quoting workflow
BOOKING AI WORKFLOW

Turn won quotes into bookings

When a customer confirms, AI will find the chosen option and book the shipment, escalating exceptions.

Learn about the booking workflow
CUSTOMER SUPPORT AI WORKFLOW

Automate routine customer inquiries

Automatically answer post-booking customer inquiries related to tracking and shipment updates.

Learn about the customer support workflow
Explore other AI workflows

AI-native infrastructure built on top of industry-leading rate data

AI-native infrastructure for carriers at any stage of digital maturity, with built-in validation, security, and compliance to successfully move AI initiatives from pilot to production.

Complete 
multimodal data

76 airline and 30 ocean liner integrations, plus ratesheets, internal products, trucking, and agent rates.

Structured and 
validated data

Automated cleaning and standardization transforms raw data into production-ready intelligence.

Retrieval-augmented
generation

Ensures agent accuracy by grounding responses in your data, preventing hallucinations.

cargo.one MCP 
server

Agent-to-agent and system-to-system interoperability to build custom solutions.

Carrier integrations

Direct connections to over 100 airlines and ocean liners

Direct integrations with over 75 airlines and 10 ocean liners provide the broadest air and ocean rate foundation in the industry, complemented by static and ad-hoc rates, and enriched with flight schedules.

Your rates and network

Plus every other rate you need to quote door-to-door

Your own contract rates, internal products, partner and agent rates, pre- and on-carriage — all centralized and ready for your team and AI workflows.

Dive deeper

The AI partner for leading freight forwarders

"cargo.one has built a comprehensive operating system that our teams trust. When AI workflows operate using the same reliable data our people use daily, we can confidently deploy automation and focus on delivering the best customer experiences.”

Stefan Borggreve
Chief Digital Officer & Management Board Member
Stefan Borggreve

“cargo.one's approach of building AI on top of rate data represents the kind of foundation our industry needs. We're excited about the possibilities this creates for our team to focus on strategic activities while the platform handles the routine work.”

Hylton Gray
CEO Air Freight, Sea Freight, Contract Logistics & Sales
Hylton Gray

“cargo.one's AI quotes are spot-on — we rarely need to make changes, saving significant time while maintaining control. This frees our team for tasks with higher financial value, such as complex shipments and business development.”

Christopher Ziller
Operations Manager, Airfreight
Christopher Ziller

Price better, without extra effort.

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